Last Updated: July 6, 2025

At Myqala, we are committed to protecting your privacy. This Privacy Policy explains how Myqala collects, uses, discloses, and safeguards your personal information when you visit our website (www.myqala.com), use our services, or interact with us. By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

1.1 Personal Information You Provide to Us:

This includes information you voluntarily provide when you:

• Place an order for a custom portrait (e.g., name, shipping address, billing address, email address, phone number).
• Communicate with us via email, WhatsApp, or phone (e.g., questions, feedback, customer service inquiries).
• Submit photos for your custom portraits.
• Participate in surveys or promotions.

1.2 Photos You Provide for Sketching:

When you order a custom portrait, you will provide us with photos. These photos contain personal data (e.g., images of individuals). We treat these photos with the utmost care and confidentiality, using them solely for the purpose of creating your ordered artwork.

1.3 Usage Data:

We may also collect information that your browser sends whenever you visit our website or when you access the service by or through a mobile device ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

1.4 Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to track the activity on our service and hold certain information.

• Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.
• Tracking Technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service.
  You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

2. How We Use Your Information

Myqala uses the collected data for various purposes:

• To process and fulfill your orders, including creating and shipping your custom portraits.
• To communicate with you regarding your orders, inquiries, or updates.
• To personalize your experience on our website.
• To improve our website, products, and services.
• To detect, prevent, and address technical issues.
• To manage our business operations, including accounting and auditing.
• To comply with legal obligations and resolve disputes.
• To showcase our work on our website and social media (with your explicit consent as per our Terms and Conditions).

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following situations:

• Service Providers: We may employ third-party companies and individuals to facilitate our service (e.g., payment processors, shipping partners like Shiprocket, website hosting providers). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your personal information in the good faith belief that such action is necessary to:
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

4. Security of Your Information

The security of your data is paramount to us. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
However, remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Retention of Your Information

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

6. Your Data Protection Rights

Depending on the laws of your jurisdiction, you may have the following data protection rights:

• Right to Access: The right to request access to your personal data that we hold.
• Right to Rectification: The right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): The right to request that we delete your personal data under certain conditions.
• Right to Object: The right to object to our processing of your personal data under certain conditions.
• Right to Restriction: The right to request that we restrict the processing of your personal data under certain conditions.

To exercise any of these rights, please contact us using the contact details provided below.

7. International Data Transfers (For International Orders)

If you are an international customer, please be aware that your information, including personal data, may be transferred to and maintained on computers located within India where the data protection laws may differ from those of your jurisdiction. By submitting your personal information, you consent to that transfer.

8. Third-Party Links

Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children's Privacy

Our service is not intended for use by individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page, and updating the "Last Updated" date at the top of this policy. We may also notify you via email or WhatsApp if the changes are significant. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, your data, or your rights, please contact us:

• By Email: shopmyqala@gmail.com
• By Phone Number: +91 8053776957